If you think we’ve made a mistake on your bill there are a couple of things you can do before contacting us.
Is it an estimated bill or based on a meter reading? If your bill’s estimated, it will be marked as an ‘E’ for an estimated read. If it’s based on a meter reading, it will be marked as a ‘C’ for a customer read.
If it has been estimated, from now on, submit your meter reading through AVRO Account. It’s really simple and try to do this on a monthly basis and you’ll always get an accurate bill.
For help reading your meter see the Meters section above.
Alternatively, you can email us at the address below, with the subject as ‘Meter Readings’ and your message including the following information
- Account number
- Name of account holder
- Supply address
- Meter readings indicating whether your reading(s) relate to gas and/or electricity
Or give us a call and we’ll be happy to update your meter readings, it may be helpful to have your latest bill handy for convenience.
- I’ve done all that; I still think there’s been a mistake.
- If you still think we’ve made a mistake on your bill, please get in touch with us via the any of the methods below and we will get a member of our team to investigate further.
- 0800 6800 795