Payments

My direct debit payment plan explained

Your Direct Debit amount is worked out by splitting your annual bill over the year. This means that normally your amount will be the same month to month. Effectively you pay the same, however at Avro we follow a philosophy where customer’s bills are relative to their usage and thus your amount may slightly differ depending on the time of year — generally your amount may be slightly higher in the winter compared to the summer.

Our aim is to keep your balance as close to zero so you do not build up a credit or debit on your account. This is a standard industry practice however unlike other energy suppliers we will keep in touch to let you know of any changes that may be applied to your direct debit.

Changing the date of my direct debit

Your initial direct debit payment has to be taken 21 days after you sign up. However, for all subsequent direct debits the date on which this it is taken can be changed.

To change the date of your direct debit call: 0800 6800 795.

Changing and Reviewing the amount of my direct debit

We’ll normally reassess your Direct Debit plan every three to six months, we use a range of industry data and meter readings as well as taking into account your annual consumption to do this. If we find that you’re paying too much or too little, we may decide to change your monthly payment and if you think you’re paying too much or too little let us know and we will look into it further. We’ll only contact you if we need to make a change to your monthly amount.

Changing my direct debit bank details

Give us a call on 0800 6800 795 and we would be happy to arrange this for you.

Reviewing my direct debit

We’ll normally reassess your Direct Debit plan every three to six months, we use a range of industry data and meter readings as well as taking into account your annual consumption to do this. If we find that you’re paying too much or too little, we may decide to change your monthly payment and if you think you’re paying too much or too little let us know and we will look into it further. We’ll only contact you if we need to make a change to your monthly amount.

Making additional payments

If your account becomes in debit by a significant amount you may wish or we may request you make an additional payment to bring it up to date.

You can make additional payments through your AVRO Account account using your debit or credit card. Alternatively give us a call on 0800 6800 795 and we would be happy to take a payment over the phone.