Emergencies

Gas and carbon monoxide leaks — what should I do?

If you think you can smell gas or you have a gas leak call 0800 111 999 and —

  • Do not smoke, light a match or use any other kind of naked flame.
  • Do not turn light switches on or off, use doorbells, mobile phones or any other electrical switches.
  • Open all doors and windows to let the gas escape.
  • Check your gas appliances are switched off.
  • Call the 24 hour National Gas Emergency hotline on 0800 111 999.
  • If possible and safe, turn the gas supply off at the meter.

If you are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the same number —0800 111 999.

Power cuts and electricity faults

If you experience a power cut please call your electricity distribution company. They look after the cable connecting your home to the national grid.

You can find your local company in the list below:

AreaCompanyEmergency NumberGeneral Enquiries
North ScotlandSSE Power Distribution0800 300 999
Central and Southern ScotlandSP Energy Networks0800 092 9290
0330 1010 222 (mobile)
0330 101 0444
North East EnglandNorthern Powergrid0800 668 877
0845 070 7172
North West EnglandElectricity North West0800 195 4141
0800 048 1820
YorkshireNorthern Powergrid0800 375 675
0845 070 7172
Merseyside, Cheshire, North Wales and North ShropshireSP Energy Networks0800 001 5400
0330 1010 400 (mobile)
0330 101 0444
East Midlands, West Midlands, South Wales and Southern West EnglandWestern Power Distributor0800 6783 105
0845 724 0240
Eastern EnglandUK Power Networks0800 783 8838
0333 202 2021 (mobile)
0845 601 4516
Southern EnglandSSE Power Distribution0800 072 7282
0800 048 3516
LondonUK Power Networks0800 028 0247
0333 202 2022 (mobile)
0845 601 4516
South East EnglandUK Power Networks0800 783 8866
0333 202 2023 (mobile)
0845 601 4516
Northern IrelandNorthern Ireland Electricity0345 764 3643

If your electricity distribution company identifies that there is not a problem with your supply, there could be a fault internally and you will need to call an electrician.