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Making additional payments

If your account becomes in debit by a significant amount you may wish or we may request you make an additional payment to bring it up to date. You can make additional payments through your myAVRO Account account using your debit or credit card. Alternatively give

Reviewing my Direct Debit

We’ll normally reassess your Direct Debit plan every three to six months, we use a range of industry data and meter readings as well as taking into account your annual consumption to do this. If we find that you’re paying too much or too little,

Changing the date of my Direct Debit

Your initial direct debit payment has to be taken 12 days after you sign up. However, for all subsequent direct debits the date on which this it is taken can be changed. To change the date of your direct debit call: 0330 088 5754.

My Direct Debit payment plan explained

Your Direct Debit amount is worked out by splitting your annual bill over the year. This means that normally your amount will be the same month to month. Effectively you pay the same, however at Avro we follow a philosophy where customer’s bills are relative

Take us with you

Obviously we’d love to keep you as a customer and if you are happy with the service you have received and wish to take Avro Energy as your supplier at your new home then please let us know and we will arrange this for you.

What should I do if I am moving home?

If you have decided to move home, please let Avro Energy know the following details as close to the date you are moving as possible. Your closing meter readings — make sure you take these the day that you leave. Your account number. Your contact details. Your

Submitting a meter reading

Submit your meter reading through myAVRO Account. It’s really simple and try to do this on a monthly basis and you’ll always get an accurate bill. For help reading your meter see the advice. Alternatively, you can email us at the address below, with the subject