Help Centre - Payments

If your account becomes in debit by a significant amount you may wish or we may request you make an additional payment to bring it

We’ll normally reassess your Direct Debit plan every three to six months, we use a range of industry data and meter readings as well as

Give us a call on 0330 058 2005 and we would be happy to arrange this for you.

We’ll normally reassess your Direct Debit plan every three to six months, we use a range of industry data and meter readings as well as

Your initial direct debit payment has to be taken 12 days after you sign up. However, for all subsequent direct debits the date on which

Your Direct Debit amount is worked out by splitting your annual bill over the year. This means that normally your amount will be the same