We’ll normally reassess your Direct Debit plan every three to six months, we use a range of industry data and meter readings as well as taking into account your annual consumption to do this. If we find that you’re paying too much or too little, we may decide to change your monthly payment and if you think you’re paying too much or too little let us know and we will look into it further. We’ll only contact you if we need to make a change to your monthly amount.
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